Car rental in the Canary Islands and Spain

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Questions and answers

Are debit cards accepted for payment?

As a general rule, a credit card is required at the time of rental. Debit cards and cash are not accepted due to security reasons. The general payment policy is applicable to rentals and insurance excess guarantee deposits and/or fuel.

Can the vehicle travel on ferry?

Yes, as long as it is permitted by the office where you will return the vehicle; you must therefore make this request before the journey. In case of transporting the vehicle by ferry, there will be no insurance coverage neither during the trip nor at the destination city.

Can I return the vehicle in a different location than where I rented it?

You can return the vehicle in a different office then the pick-up location. You will need to hire this service during your reservation process. Consult the cost of this service at the time of making the reservation, as it will depend on the vehicle type.

Is the total price the one that appears on screen when making the reservation?

Yes, it is the total price of the reservation, including the basic insurance policy, taxes and fees. It is therefore the total and final price.

Are there Vivecar offices? Where do I pick up my vehicle?

The pick-up location will vary depending on the chosen supplier, destination and offer. When confirming your reservation, we will inform you of the office where you must pick up the vehicle. Information about the offices, such as address or phone number, can be found on the "Locations" section of our web.

What difference is there between Lanzarote ACE Airport and ACE Insular Airport?

Both offices are located in the same airport. The name refers to the different terminals in the Lanzarote Airport. In order to pick up the vehicle at the correct office, please check the flight information on your plane ticket.

Does the final price include taxes, fees and unlimited mileage?

The final prices includes taxes, fees and unlimited mileage.

Is the additional driver free of charge?

You may include an additional driver with a 3€ increase on your reservation price.

Is the reservation paid at pick-up time, or when returning the vehicle?

The payment is made with a credit card, when picking up the vehicle.

Is there a cancellation charge?

No, the cancellation is free of charge.

Which is the minimum age to rent a vehicle?

We have a minimum age policy of 21 for groups A, B and C, and 25 for the other groups. The seniority of the rental customer's valid driver's license must be at least one year.

Can I pick up the vehicle at my hotel?

Please check our list of hotels where this service is available. We also offer a free of charge Hotel Pick-up service: you will be picked up at your hotel and taken to our nearest office, where we will give you the car after completing and signing the rental agreement.

How do I know that my reservation is confirmed?

You can verify it by validating it directly on the web, as a page with your reservation info appears. You will be able to save and print this page. You will also receive a confirmation e-mail at the address you entered when booking. If you don’t receive it, please check your unwanted e-mail inbox in case it has been sent here automatically.

If I am thirty minutes late returning the vehicle, will there be an extra charge?

No, you can count on a 59 minute no-charge grace period to return the vehicle, counting from the official return time.

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Vivecar has different suppliers with offices around the most interesting places of the Canary Islands like Fuerteventura (Aeropuerto Fuerteventura, Corralejo, Caleta de Fuste, Costa Calma, Jandía), Lanzarote (Aeropuerto Lanzarote, Puerto del Carmen, Playa Blanca, Costa Teguise), La Palma (Aeropuerto de La Palma), Tenerife (Aeropuerto Reina Sofía, Aeropuerto de los Rodeos, Santa Cruz, Puerto de la Cruz, Playa de las Américas, Los Gigantes ), Gran Canaria (Aeropuerto Gran Canaria, Playa del Inglés, Las Palmas, Puerto Rico, Meloneras), Gomera (San Sebastián de la Gomera).

Vivecar is a experienced company in car hire rental, we provide all the services you need to stay on the island if it is as pleasant as possible. Hire your car with Vivecar is the best option for you. Trust in us and rent a car with Vivecar.

We are in all airports and main turistic places in Canary Island. Hire your car with Vivecar and everything will go well.

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